Franz, P., Kirshmer, M. Value-Driven Business Process Management. The Value-Switch for Lasting Competitive Advantage. New York etc.: McGraw-Hill, 2012 226 p. 978-0-07-182592-4.
Franz, P., Kirshmer, M. Value-Driven Business Process Management. The Value-Switch for Lasting Competitive Advantage. New York etc.: McGraw-Hill, 2012 226 p. 978-0-07-182592-4.
Franz, P., Kirshmer, M. (2012) Value-Driven Business Process Management. The Value-Switch for Lasting Competitive Advantage, New York etc.: McGraw-Hill 226 p. 978-0-07-182592-4.
Franz, P., & Kirshmer, M. (2012). Value-Driven Business Process Management. The Value-Switch for Lasting Competitive Advantage. New York etc.: McGraw-Hill, 226 p.
Franz P, Kirshmer M. Value-Driven Business Process Management. The Value-Switch for Lasting Competitive Advantage. New York etc.: McGraw-Hill; 2012. p. 226 p. ISBN: 978-0-07-182592-4.