Michelli, J. The New Gold Standard. 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company,
McGraw-Hill, 2008, 284 p., 978-0-07-154833-5.
Michelli, J. .
The New Gold Standard. 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company.
New York etc.: McGraw-Hill, 2008, 284 p., 978-0-07-154833-5.
Michelli, J. (2008)
The New Gold Standard. 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company,
New York etc.: McGraw-Hill, 284 p., 978-0-07-154833-5
Michelli, J.
(2008).
The New Gold Standard. 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. New York etc.: McGraw-Hill, 284 p..
