Michelli, J. The New Gold Standard. 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. New York etc.: McGraw-Hill, 2008 284 p. 978-0-07-154833-5.
Michelli, J. The New Gold Standard. 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. New York etc.: McGraw-Hill, 2008 284 p. 978-0-07-154833-5.
Michelli, J. (2008) The New Gold Standard. 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, New York etc.: McGraw-Hill 284 p. 978-0-07-154833-5.
Michelli, J. (2008). The New Gold Standard. 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. New York etc.: McGraw-Hill, 284 p.
Michelli J. The New Gold Standard. 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. New York etc.: McGraw-Hill; 2008. p. 284 p. ISBN: 978-0-07-154833-5.
