Fitzsimmons, J., Fitzsimmons, M. Service Management : Operations, Strategy, Information Technoligy. Boston etc.: McGraw-Hill, 2008 537 p. 978-007-126346-7.
Fitzsimmons, J., Fitzsimmons, M. Service Management : Operations, Strategy, Information Technoligy. Boston etc.: McGraw-Hill, 2008 537 p. 978-007-126346-7.
Fitzsimmons, J., Fitzsimmons, M. (2008) Service Management : Operations, Strategy, Information Technoligy, Boston etc.: McGraw-Hill 537 p. 978-007-126346-7.
Fitzsimmons, J., & Fitzsimmons, M. (2008). Service Management : Operations, Strategy, Information Technoligy. Boston etc.: McGraw-Hill, 537 p.
Fitzsimmons J, Fitzsimmons M. Service Management : Operations, Strategy, Information Technoligy. Boston etc.: McGraw-Hill; 2008. p. 537 p. ISBN: 978-007-126346-7.
