Szwarc, P. Researching Customer Satisfaction & Loyalty. London etc.: Kogan Page, 2005 258 p. 0-7494-4336-7.
Szwarc, P. Researching Customer Satisfaction & Loyalty. London etc.: Kogan Page, 2005 258 p. 0-7494-4336-7.
Szwarc, P. (2005) Researching Customer Satisfaction & Loyalty, London etc.: Kogan Page 258 p. 0-7494-4336-7.
Szwarc, P. (2005). Researching Customer Satisfaction & Loyalty. How to find out what people really think. London etc.: Kogan Page, 258 p.
Szwarc P. Researching Customer Satisfaction & Loyalty: How to find out what people really think. London etc.: Kogan Page; 2005. p. 258 p. ISBN: 0-7494-4336-7.
