Wilson, A., Zeithaml, V., Bitner, M., Gremler, D. Services Marketing. Integrating Customer Focus Across the Firm. London etc.: McGraw-Hill, 2008 623 p. 978-0-07-710795-6.
Wilson, A., Zeithaml, V., Bitner, M., Gremler, D. Services Marketing. Integrating Customer Focus Across the Firm. London etc.: McGraw-Hill, 2008 623 p. 978-0-07-710795-6.
Wilson, A., Zeithaml, V., Bitner, M., Gremler, D. (2008) Services Marketing. Integrating Customer Focus Across the Firm, London etc.: McGraw-Hill 623 p. 978-0-07-710795-6.
Wilson, A., Zeithaml, V., Bitner, M., & Gremler, D. (2008). Services Marketing. Integrating Customer Focus Across the Firm. London etc.: McGraw-Hill, 623 p.
Wilson A, Zeithaml V, Bitner M, Gremler D. Services Marketing. Integrating Customer Focus Across the Firm. London etc.: McGraw-Hill; 2008. p. 623 p. ISBN: 978-0-07-710795-6.