Wilson, A., Zeithaml, V., Bitner, M., Gremler, D. Services Marketing. Integrating Customer Focus Across the Firm,
McGraw-Hill, 2008, 623 p., 978-0-07-710795-6.
Wilson, A., Zeithaml, V., Bitner, M., Gremler, D. .
Services Marketing. Integrating Customer Focus Across the Firm.
London etc.: McGraw-Hill, 2008, 623 p., 978-0-07-710795-6.
Wilson, A., Zeithaml, V., Bitner, M., Gremler, D. (2008)
Services Marketing. Integrating Customer Focus Across the Firm,
London etc.: McGraw-Hill, 623 p., 978-0-07-710795-6
Wilson, A.,
Zeithaml, V.,
Bitner, M., &
Gremler, D.
(2008).
Services Marketing. Integrating Customer Focus Across the Firm. London etc.: McGraw-Hill, 623 p..